The way we communicate has the power to form a representation of the business that we work for and who we are as an individual. So why aren’t business professionals more diligent with their spelling and grammar in email communication?
Email has become the predominant method for professional communication, with advanced technology allowing the use of text, hyperlinks, graphics and attached documents to be transmitted electronically (Cenere et al. 2015). Communication via email means business professionals are capable of sharing important information and legal documentation quickly, conveniently, and with little to no costs involved. According to Cenere et al. (2015), the developments of SMS and MMS technology has changed the way email is used, becoming a more informal method of communication among professionals.
Brusco (2011) refers to a set of rules that dictate the proper and appropriate use of electronic communication. Email messaging removes the ability to convey meaning via visual and/or audible cues, such as body language, facial expression and tone of voice. Without these cues, choosing the correct words and formatting for our message is increasingly important (Brusco, 2011). For example, how important is correct punctuation:
But punctuation and grammar aren’t the only important aspects of communication. Word choice and spelling can make all the difference:
For a business professional communicating via email, spelling and grammar is extremely important when formulating a message that will be received as intended. Poor spelling and grammar has the potential to reduce productivity (unclear), and even lower credibility between those you are communicating with (CPA Journal, 2005).
As discussed by Brusco (2011), ensuring your email uses proper punctuation and spelling means the difference between a clear, concise and effective message that gets the job done, and a misleading and unintelligible message that leaves everyone confused.
Brusco, J.M 2011, Know Your Netiquette, ‘AORN Journal’, vol. 94, no. 3, pp. 279-286.
Cenere, P, Gill, R, Lawson, C & Lewis, M 2015, Communication Skills for Business Professionals, Cambridge University Press, Melbourne, VIC.
Optimising the Use of E-mail, 2005, ‘CPA Journal’, vol. 75, no. 11, p. 14.
CyberText Consulting 2012, A Light-Hearted Look at How Punctuation Can Change Meaning, CyberText Newsletter, 22 November, viewed 28 August 2016, cybertext.wordpress.com/2012/11/22/a-light-hearted-look-at-how-punctuation-can-change-meaning/
FU, Auto Correct! 2016, Hungary, blog post, viewed 28 August 2016, fyouautocorrect.com/top